Join the Club

Soul Burger app

If you’re a Soul Burger regular, you need to download the app!

Here’s why:

  • Get $5 off your first order
  • Delivery pricing is 15-20% cheaper than on UberEats
  • Superfast, trackable delivery via Uber Direct
  • Earn 5 Soul Coins for each $1 spent & redeem rewards
  • Pay with the app in store and earn coins for in-store purchases
  • Order from our sister brands, Plantas Taqueria and Zaynas Lebanese, and bundle all 3 in one delivery!
  • Work your way up from Green Tier to Black Tier (more on that below!)

iPhone Android

How to transfer your points from our old VFH app to our new Soul Burger app

If you’ve been a regular with us using the VFH App, don’t stress - you can easily transfer your spending history, coins and accounts by doing the steps below:

  • Create a new account on the Soul Burger App using the same email address or phone number
  • You’ll notice once you refresh that your points will automatically be transferred into Soul Coins
  • Depending on your spending history, you’ll be moved into our Silver Tier, Gold Tier or coveted Black Tier!
Soul Burger app screens

How the tiers work

The tiers are our way of offering our best rewards to our most loyal customers. The more you buy consistently with us, the more you’ll move through our tiers.

Membership status is not permanent. Depending on your average spend over 4 weeks, you get to be upgraded or downgraded, or even maintain your current status.

Ordering with the Soul Burger app

How to use the Soul Burger app

  • Order ahead for pick-up or dine-in so you skip any waiting times.
  • Order via table top QR codes to skip standing up and waiting for the person on the register.
  • Order at the register and pay via the Soul Burger App instead of card/cash so you can score points on each in-store order.
  • Order for delivery and get your food delivered within 7km of any store address.

Issues using the app or with your order?

If you want to trace your delivery, please use the tracking link that has been sent via SMS or use the tracking feature in the app.

If you haven’t received your order or have any issues with delivery, please call our Uber Direct Delivery Support Number: call 1800 951 405 and select Option 2. You will be asked for your Order ID and the support person will assist you. If you are still unsatisfied, click the drop-down menu in the app (top left) and scroll down to Support.

For any other issue or to get in touch with us, please email us on feedback@soulburger.com.au